Privacy Policy

Last updated: 27 October 2026

This policy explains how Arriba Man With A Van (“we”, “us”) collects and uses personal information when you visit movingmanandvanlondon.co.uk, ask us for a quote or use our services.

Who we are

Arriba Man With A Van is the data controller for the personal information described in this policy.

• Address: Bramley House, Tunworth Crescent, London SW15 4PH
• Email: info@movingmanandvanlondon.co.uk
• Phone: 020 3026 7361

What information we collect

When you ask for a quote or contact us (by our online form, phone, email or social media), we collect the details you give us. This can include your name, phone number, email address, moving-from and moving-to addresses, moving date, the service you need, and any details about your items or property.

When you book a move, we also keep the information needed to carry out the job and take payment, such as access details, the items to be moved and payment records.

When you visit our website, some information is collected automatically through cookies and similar technologies. This includes your IP address, browser and device type, the pages you visit and how you arrived at our site. See “Cookies and tracking” below.

How and why we use your information

• To respond to enquiries and give quotes: this is necessary to take steps at your request before entering into a contract.
• To carry out your move: planning, communicating with you on the day, and handling payment. This is necessary to perform our contract with you.
• To keep business, tax and insurance records: this is necessary to comply with our legal obligations.
• To deal with complaints, claims and disputes: this is in our legitimate interests.
• To run, secure and improve our website: this is in our legitimate interests.
• To measure and improve our advertising (Facebook/Meta Pixel): see “Cookies and tracking” below.

We do not sell your personal information.

Cookies and tracking

Our website uses the following:

• Essential cookies: needed for the website to work and stay secure.
• Meta (Facebook) Pixel (only if you click “Accept”): with your consent, our site uses the Meta Pixel, through the PixelYourSite plugin, to measure visits and the effectiveness of our Facebook and Instagram advertising and to show relevant adverts. Meta receives information such as your IP address, browser details and the pages you view. Meta Platforms Ireland Ltd processes this data under its own privacy policy, available at facebook.com/privacy/policy.
• OpenStreetMap: maps on our area pages are provided by OpenStreetMap, which receives your IP address and browser details but does not set cookies.
• Google Fonts: our pages load fonts from Google, which receives your IP address and browser details. Google Fonts does not set cookies.
• Search Atlas: our website uses a script from Search Atlas, our search engine optimisation provider. It loads from Search Atlas servers and does not set cookies.

We remember your choice with a cookie called arriba_consent for 6 months. You can change your mind at any time using the “Cookie Settings” link at the bottom of every page. If you reject, we remove the Meta Pixel cookies from our site. You can also block or delete cookies in your browser settings. You can control how Meta uses your data for adverts in your Facebook ad preferences, and you can opt out of interest-based advertising at youronlinechoices.eu.

Who we share your information with

We share personal information only where necessary, with:

• our website hosting and email providers, who store data on our behalf;
• Meta, Google and Search Atlas, as described above;
• our insurers, professional advisers and accountants, where needed;
• authorities such as councils (for example, for parking suspensions you ask us to help with) or law enforcement, where the law requires it.

International transfers

Some of our service providers, including Meta and Google, may process data outside the UK. Where this happens, the transfer is protected by UK adequacy regulations (such as the UK-US Data Bridge) or by approved contract terms.

How long we keep your information

• Quote enquiries that do not lead to a booking: up to 2 years.
• Booking, payment and tax records: 6 years after the end of the tax year they relate to, as required by HMRC.
• Records relating to a claim or complaint: until it is resolved and for 6 years afterwards.

Your rights

Under UK data protection law you have the right to:

• access the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to us using your information based on our legitimate interests;
• ask for your information in a portable format;
• withdraw your consent at any time, where we rely on consent.

To use any of these rights, contact us at info@movingmanandvanlondon.co.uk. We will respond within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.